Privacy Policy

Last updated: April 22, 2026

1. Introduction

Verge Software Solutions ("we," "us," or "our") operates Verge BotPH, an AI chatbot service for Filipino small-and-medium businesses. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website or interact with the chatbots embedded on it. By using our services, you consent to the practices described in this policy.

2. Information We Collect

Personal Information

• Name, email address, business name, and contact details when you submit a lead form
• Facebook page URL or website URL when shared with us
• Messages you type into the live chatbot demos on this site

Usage Information

• Browser type, device information, and operating system
• IP address and approximate location (city-level)
• Pages visited, chatbot interactions, and session duration
• Error logs and performance data

3. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and demo requests
• Set up and customize chatbots for your business
• Improve the quality of the service and the showcase site
• Send important notices and support communications
• Comply with legal obligations

4. Third-Party AI Providers

Our chatbots are powered by large language models from third-party AI providers, including Anthropic and Google (Gemini). When you send a message to one of the demo chatbots, your message is forwarded to the active AI provider for processing. These providers have their own privacy policies governing how they handle the data you submit. We do not store individual chat messages on our servers beyond what is necessary for technical logging and debugging.

5. Cookies and Tracking

This site uses minimal cookies. Specifically:

• Essential cookies required for basic site functionality and security
• No third-party advertising or analytics cookies are set without your consent

6. Data Sharing

We do not sell your personal information. We may share data with:

• AI providers: Anthropic and Google receive the messages you send to the demo chatbots
• Hosting and infrastructure providers: Bluehost (web hosting) and email providers
• Legal requirements: When required by law, regulation, or legal process
• With your consent: When you explicitly authorize sharing

7. Data Security

We implement industry-standard security measures including HTTPS encryption, server-side input validation, rate limiting, and access controls. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

Lead inquiries (your name, email, message) are retained for as long as needed to follow up and serve you, then archived. We do not store individual chatbot demo conversations after the response is returned. Server logs are retained for up to 30 days for debugging and security purposes.

9. Your Rights

Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and other applicable laws, you have the right to:

• Access and obtain a copy of your personal data
• Correct inaccurate or incomplete information
• Request deletion or blocking of your personal data
• Object to the processing of your data
• Lodge a complaint with the National Privacy Commission of the Philippines

To exercise any of these rights, contact us using the details below.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Verge Software Solutions — Data Protection
Email: support@vergesoftwaresolutions.store
Address: Angeles City, Pampanga, Philippines